FAQ


How long does the shipping take?

The goods should arrive 1-3 working days after placing the order.

I have questions about my order or general questions.

Please send us an e-mail to shop@heat-mvmnt.de

We would appreciate it if you would describe your request as precisely as possible and forward as much information (name, address, order number, etc.) as possible to us. Thank you!

My goods are damaged or faulty. What should I do?

We want all our customers to receive high quality products. If you have received a faulty item, we are very sorry. Please send an email with a photo and description of the damage to shop@heat-mvmnt.de.

We will take care of your problem as soon as possible and get back to you.

What is the return procedure?

A return must be notified in writing in advance by email to shop@heat-mvmnt.de.

The address for returns is:

Gartner and Staudt GmbH

Turmstrasse 2

67433 Neustadt.

The buyer bears the shipping costs for the return himself.

Which shipping companies do you use?

We ship all products with DHL.

Where do I send my return?

A return must be notified in writing in advance by email to shop@heat-mvmnt.de.

The address for returns is:

Gartner und Staudt GmbH

Turmstrasse 2

67433 Neustadt.

The buyer bears the shipping costs for the return himself.


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